Frequent Asked Questions

  •  » FORGET USERNAME/PASSWORD

    If you cannot remember your password or username, please click on Forgot Password/Username in the top right hand corner. You will be asked to fill in your personal information and/or answer your secret questions. Your password or username will then be emailed to you at the address listed in your Test Candidate Profile.

  • » UPDATE TEST CANDIDATE PROFILE INFORMATION (ADDRESS, EMAIL, PASSWORD, ETC)

    Once logged in, click on My Profile in the top right hand corner to update your profile information such as mailing address, email address, password, etc.

  • » MERGE MULTIPLE CERTIPORT USER ACCOUNTS

    If you have taken your exams with more than one Certiport account and wish to merge your profiles together, you can email us at singapore@certiport.com.sg and provide us the following accounts information:

     

    - Login Username (to be retained):

    - Login Username (to be merged with above):

    - Full Name:

    - Email Address:

    - Mailing Address:

  • » NAME AMENDMENT

    To amend a misspelled name, please email us at singapore@certiport.com.sg with the following information:

     

    - Incorrect Full Name (as entered in existing account profile):

    - Correct Full Name:

    - Login Username:

    - Email Address:

    - Exam Name:

    - Exam Date:

    - Exam Venue:

    - Mailing Address:

     

    If the testing centre in which a candidate has taken an exam has signed a site license the candidate is responsible for printing their own certificate, or the candidate can order through their Test Candidate account an Official Certification. Please feel free to contact your exam administrator if more information is needed.

  • » CERTIFICATE
    Printing a Certificate

    1. Click on My Transcript (Scroll over the My Certiport tab)

    2. To print your certificate, click on PDF or XPS next to your certification

    3. Then click on the Print Official Certificate button in the bottom right hand corner

     

     

    Ordering a new certificate

    1. Click on My Transcript (Scroll over the My Certiport tab)

    2. To request certificates, select Personal View from the view mode drop down menu

    3. Click the Order Official Certificate button next to your certification

     

     

    MTA certificate

    MTA Certificates are only available through online download. You can obtain any of your Microsoft certificates using the Microsoft Certified Professional website: https://mcp.microsoft.com/ You will need your Microsoft Account that has been associated with your Microsoft Certified ID in order to access this site.

     

    To obtain your MCP ID:

     

    1. Login to your Certiport Test Candidate Account

    2. Click on My Profile in top right hand corner

    3. Click on the Programs tab

    4. Under the Microsoft program, click on Edit Registration Data

    5. The number is listed as Microsoft Certification ID and Access Code

     

    For any further assistance with the MCP site please contact Microsoft directly at: https://www.microsoft.com/learning/en-sg/help.aspx.

     

     

    Have not received certificate

    If a certificate is to be mailed, certificates are mailed within a few days of passing exams to the address placed in your Test Candidate Profile. Please allow up to 4 weeks for delivery. Please allow up to 6 weeks for delivery outside of the US. If the certificate is not received within this time please email us at singapore@certiport.com.sg with the following information:

     

    - Login Username:

    - Full Name:

    - Email Address:

    - Exam Name:

    - Exam Date:

    - Exam Venue:

    - Mailing Address:

     

    If the CATC in which a candidate has taken an exam has signed a site license the candidate is responsible for printing their own certificate, or the candidate can order thru their Test Candidate account an Official Certification. Please feel free to contact your Certiport Authorised Testing Centre Administrator if more information is needed.

     

    MTA Certificates are only available through online download. (please see the above paragraph on information pertaining to MTA certificate).

     

  • » TRANSCRIPT
    How to find exam results and reprint exam score report

    1. Click on My Transcript (Mouse-over the My Certiport tab)

    2. To view failed exams uncheck the Show Only Passed Exams checkbox

    3. Click on the Score Report button next to the exam

     

    How to Authorise a viewer of transcript

    1. Click on My Transcript (Mouse-over the My Certiport tab)

    2. Change the view mode to: Authorised View (shows what your transcript will look like to a 3rd Party (employer, college, or teacher))

    3. Click on the Authorize a Viewer button and follow the instructions

     

    Print transcript

    1. Click on My Transcript (Mouse-over over the My Certiport tab)

    2. Click Show Printable View and print the document

     

    How to find the code for use in verify.certiport.com

    1. Click on My Transcript (Mouse-over over the My Certiport tab)

    2. Click on PDF or XPS next to your certification

    3. Code is usually shown in the bottom left or right hand corner of your certificate

     

  • » VERIFY.CERTIPORT.COM

    This fraud prevention system can be used to verify Certiport credentials held by candidates world-wide. The Credential Identification Code can be found on all certificates issued by Certiport.

     

    Upon entering the Identification Code in http://verify.certiport.com, authentication details relating to the holder of the credentials will be presented.

     
    How to find the code

    1. Click on My Transcript (Mouse-over over the My Certiport tab)

    2. Click on PDF or XPS next to your certification

    3. Code is usually shown in the bottom left or right hand corner of your certificate, in XXXX-XXXX format.

     

  • » MICROSOFT CERTIFICATION ID

    To access the private Microsoft Certification site you will need your Microsoft Account, Microsoft Certification ID and Access Code.

     

    How to find your Microsoft Certification ID and Access Code

     

    To find your Microsoft Certification ID and Access Code in Certiport's systems please follow these instructions:

     

    1. Login to your Certiport Test Candidate Account

    2. Click on My Profile in top right hand corner

    3. Click on the Programs tab

    4. Under the Microsoft program, click on Edit Registration Data

    5. The number is listed as Microsoft Certification ID and Access Code

     

    For any further assistance with the MCP site please contact Microsoft directly at: https://www.microsoft.com/learning/en-sg/help.aspx.

     

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